How cancellation works
Because translation is project-based work, our cancellation policy is keyed to how far your order has progressed, not to a clock before an appointment. The stages are: before a linguist has been assigned and started, once work is underway, and after delivery.
Refunds by order stage
- Before a linguist has been assigned and started: full refund, no questions asked. Email support@teda-translation.com with your order reference.
- Once work is underway: a refund pro-rated to the portion of the project not yet completed. For example, if half the document has been translated when you cancel, roughly half the order total is refunded.
- After delivery: no refund. Instead, our accuracy guarantee applies — see below.
Non-refundable items
- Third-party disbursements already incurred — notary fees, state apostille fees, and postage already spent on your order — are non-refundable, because these are costs we've paid to a third party on your behalf.
- Rush and same-day surcharges are non-refundable once we've committed the scheduling — that is, once we've reserved linguist time specifically to meet your rush deadline.
The accuracy guarantee
If your delivered translation contains an inaccuracy, tell us within 7 business days of delivery and we'll correct it at no charge. This is how we handle quality concerns after delivery, in place of a refund — it gets the actual problem fixed rather than just returning your money.
Interpretation assignments
Interpretation is the one time-based exception on this page, because an interpreter's time is reserved specifically for your appointment slot:
- Cancelling or rescheduling an on-site or video interpreting assignment at least 24 hours before the scheduled start is free.
- Cancelling within 24 hours of the scheduled start, or a no-show, is billed at 50% of the reserved booking (the greater of the 2-hour on-site minimum or your actual booking length).
- Phone interpreting (OPI), being on-demand rather than scheduled in advance in most cases, is billed only for time actually used.
How to request a cancellation or refund
Email support@teda-translation.com with your order reference (shown on your confirmation page — no automated confirmation email is sent, so save or screenshot it there), or call (305) 204-6582 during business hours. We'll confirm which stage your order is in and process your refund, where applicable, within a reasonable time.
teda-translation
27413 Westown Blvd, Westlake, OH 44145
support@teda-translation.com
(305) 204-6582